We do not allow for the suspension of services. If you know you will be out of town for several weeks, simply allow your current monthly subscription to expire. You will be automatically disconnected if no payment is made. Once you return, simply pay for your new month and you will be automatically reconnected.

Note: If you plan to be absent for more than 2 months, please notify our customer support team of this by calling us on +233 244981331.

Contact our support team (+233 244981331) one week in advance to confirm you are moving to an area within our coverage zone. Our field technicians will need to reinstall your equipment, since our antennas must be calibrated to the location of our masts.

1. Cost of relocation within the same town and cost of relocation to a new town WILL BE COMMUNICATED TO YOU.
2. If you are moving to an area outside of our coverage zone, we will decommission your equipment at no cost.

You can view our different packages on the top menu under “Products”. Fill out the “Contact Form”, and someone from our sales team will reach out to you promptly.

Alternatively, you can contact us at: +233 244981331

There are multiple reasons why your connection could be offline.

Payment: Are you up to date with your payments? Please check your most recent emails/SMS messages from FNet Connect. If you are behind on your payments, as soon as you pay your pending balance, you will be reconnected automatically.

Is your router connected? Make sure you see a green light on your router. If the light is off, first check if the power is on and/or whether your router is properly connected.

If your router is connected but has no internet: Unplug and plug the router from the power source for a minute.

If none of these tips resolves your issue, please contact us on +233 244981331.